Help & FAQs
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Frequently Asked Questions
How does the free trial work?
“For our Web Security and Server Management services, we offer a complimentary initial security audit and vulnerability assessment. This allows us to identify gaps in your current infrastructure. For Software and Game Development, we provide a detailed technical consultation and project roadmap before any commitment is made.”
What Payment Methods Are Available?
“We accept major credit cards, bank transfers (Telegraphic Transfer), and local Malaysian payment methods including FPX. For long-term software projects and managed security services, we also provide structured milestone-based billing and monthly retainer options.”
Do I have to commit to a contract?
“Our Software Development projects are typically milestone-based with no long-term lock-in beyond the project scope. Our Security Management services are offered on flexible monthly or annual Service Level Agreements (SLAs), allowing you to choose the level of protection that fits your current business scale.”
If I have questions, where can I find answers?
“You can reach our technical support team via our dedicated client portal or email us. For clients under our Managed Security tier, we provide a 24/7 emergency contact line for immediate server and security assistance. You can also visit our office at Menara Bank Pembangunan, Kuala Lumpur, for scheduled consultations.”